11bd Privacy Policy

01 Introduction

This Privacy Policy explains how 11bd ("we", "us", "our") collects, uses, stores, and protects the personal data of players who register and use the 11bd platform at 11bd.org. We are committed to handling your personal information with care, transparency, and respect.

By registering an account at 11bd, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not register or continue using the 11bd platform.

We may update this Privacy Policy from time to time. When we do, the revised version will be published on this page with an updated "Last Updated" date. We encourage you to check this page periodically to stay informed about how 11bd protects your privacy.

02 Data We Collect

11bd collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically as you interact with the site.

Information you provide directly:

• Full name and date of birth
• Email address and phone number
• Residential address
• Payment details including bKash, Nagad, or Rocket account numbers
• Government-issued identification documents submitted for verification purposes
• Communications you send to 11bd support, including chat transcripts and emails

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited on the 11bd platform and time spent on each page
• Betting activity, including markets accessed, bets placed, and transaction history
• Login timestamps and session duration
• Cookie data and similar tracking technologies (see Section 6)

03 How We Use Your Data

11bd uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and manage your 11bd player account, including processing deposits, withdrawals, and bet settlements.
• Identity verification: To confirm your identity and age as required by our operating standards, and to comply with anti-money laundering obligations.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the 11bd support team.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other prohibited conduct on the platform.
• Responsible gaming: To monitor betting patterns and identify players who may be at risk, and to administer self-exclusion and deposit limit requests.
• Platform improvement: To analyse how players use the 11bd platform and identify areas for improvement in performance, design, and user experience.
• Marketing communications: To send you relevant promotional offers and updates about 11bd, where you have given your consent to receive such communications.
• Legal compliance: To meet our obligations under applicable laws and regulations, and to respond to lawful requests from regulatory or law enforcement authorities.

04 Legal Basis for Processing

11bd processes your personal data on the following legal grounds:

• Contractual necessity: Processing your data is necessary to fulfil our obligations under the contract formed when you register an account at 11bd — including managing your account, processing transactions, and settling bets.
• Legal obligation: Certain data processing activities are required by law, including identity verification, anti-money laundering checks, and the retention of financial records.
• Legitimate interests: 11bd processes some data on the basis of legitimate business interests, including fraud prevention, platform security, and improving the quality of our services — provided these interests are not overridden by your rights.
• Consent: Where we rely on your consent to process data — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing

11bd does not sell your personal data to third parties. We share your data only in the following limited circumstances:

• Payment processors: We share payment-related data with bKash, Nagad, and Rocket as necessary to process your deposits and withdrawals. These providers are bound by their own privacy policies and data protection obligations.
• Identity verification providers: We may share identification documents with third-party KYC (Know Your Customer) service providers to verify your identity and age. These providers process data solely on our behalf and under strict confidentiality agreements.
• Fraud prevention services: We may share data with fraud detection and prevention services to protect the integrity of the 11bd platform and its players.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, regulators, or courts where required to do so by law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 11bd's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer in advance.

06 Cookies and Tracking Technologies

11bd uses cookies and similar technologies to ensure the platform functions correctly, to keep your session secure, and to understand how players use the site. A cookie is a small text file stored on your device when you visit a website.

The types of cookies used by 11bd include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytics cookies: Used to collect anonymised data about how players navigate the 11bd platform. This helps us identify performance issues and improve the user experience. No personally identifiable information is collected through analytics cookies.
• Preference cookies: Used to remember your settings and preferences, such as your preferred language or display options, so you don't have to re-enter them each time you visit.

You can control cookie settings through your browser. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect the functionality of the 11bd platform and prevent you from logging in or placing bets.

07 Data Retention

11bd retains your personal data for as long as your account is active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations. Specific retention periods are as follows:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, as required for anti-money laundering compliance.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Identity verification documents: Retained for the period required by applicable law, typically five years from the date of verification.
• Support communications: Retained for up to three years from the date of the last communication, unless a longer period is required for dispute resolution.
• Analytics data: Anonymised analytics data may be retained indefinitely as it cannot be linked back to individual players.

When personal data is no longer required, 11bd will securely delete or anonymise it in accordance with our data disposal procedures.

08 Your Rights

As a player at 11bd, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected].

11bd will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

09 Data Security

11bd takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 11bd platform
• Encrypted storage of sensitive personal data and payment information
• Access controls that restrict internal access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments of the 11bd platform
• Two-factor authentication options for player accounts
• Monitoring systems that detect and alert on suspicious account activity in real time

While 11bd takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your 11bd account and never share your login credentials with anyone.

10 Children's Privacy

The 11bd platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account at 11bd or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a notification, 11bd will promptly investigate, close the account, and delete any personal data associated with the underage individual. We take our responsibility to protect minors very seriously and have age verification procedures in place to prevent underage registration.

11 Changes to This Policy

11bd reserves the right to update this Privacy Policy at any time. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top. For significant changes that materially affect how we use your personal data, we will notify registered players via email or an in-platform notification before the changes take effect.

Your continued use of the 11bd platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using the platform and contact support to arrange the closure of your account.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 11bd handles your personal information, please get in touch with our team. We're available 24 hours a day, seven days a week.

• Email: [email protected]
• Live Chat: Available directly from your 11bd account dashboard
• Subject Line for Data Requests: "Data Privacy Request – [Your Registered Email]"

For formal complaints regarding data privacy, please email [email protected] with the subject line "Privacy Complaint". 11bd will acknowledge your complaint within 24 hours and aim to provide a full response within 30 days.